On the login screen there is a 'Forgot your password' link. 

Please use this to reset your password. 

You will then receive an email with a link in to reset your password.

If you see 'Login name not recognized/does not exist' then check that you don't have a space in your login name. 

You can remove any spaces or other characters and try again.

If this is not successful please post an issue to support@wovex.com